Privacy Policy

Effective Date: January 1st, 2026

Welcome to Kwala. Your local delivery application now in Khemisset and soon in the rest of the cities of Morocco. In this policy, we help you exercise your right of access to the information on how and what we collect, process, and protect your information when you use the Kwala application and services.

1. Who We Are

Kwala is a meal delivery platform founded in Khemisset, Morocco and operated by Abdelali BARIR, an individual developer.

For the purposes of applicable data protection laws, Abdelali BARIR acts as the data controller for the personal data processed through Kwala.

We are committed to protecting your privacy and handling your personal data responsibly.

2. Information We Collect

We collect only the information necessary to provide our services and improve your experience.

2.1 Account Information

To use Kwala, you need to open an account with us. In this process, we collect the following:

• Full name
• Email address
• Moroccan phone number
• Sex (optional, used only to personalize recommendations and analytics)
• Birthdate (used solely for age verification and to prevent underage access)

2.2 Device Information

We need to gather data about the devices that run our app so we can customize our services accordingly. The data we’ll be gathering are the following:

• Device Model
• Operating System
• The version of our App you’re using

2.3 Meal Data

We hope to offer you the best possible offers. We seek your help to understand your ordering habits by analysing records of meals ordered, consumption times, and frequency.

2.4 Usage Data

Although we strive to provide you with the latest technologies, our app may face difficulties eventually. Thus, we need to collect and analyse your app interactions, feature usage, and crash logs to improve app performance and user experience.

3. How We Use Your Information

By creating an account and using Kwala, you consent to the collection and use of your information as described in this policy. The information we collect from you is mainly used to:

• Process and manage food orders and order history
• Personalize your experience
• Improve Kwala through analytics
• Respond to support requests
• Ensure security, prevent fraud, and comply with applicable laws

We do not sell your personal data.

4. Third-Party Services

We use trusted third-party services to operate and improve Kwala, including:

• Cloud infrastructure and database hosting
• Authentication services
• Analytics and crash reporting

These providers process data only on our behalf and are contractually obligated to maintain strict confidentiality and data security.

5. Data Retention

Your data is stored securely for as long as your account is active.

You may request deletion of your personal data at any time, and it will be removed promptly.

Inactive accounts may have their data deleted after a reasonable retention period in accordance with legal and operational requirements.

6. Your Rights

You have the right to:

• Access your data
• Modify your data
• Delete your data
• Object to data processing

Contact info@kwala.app to exercise these rights.

7. Children’s Privacy

Kwala is not intended for children under the age of 16.

We do not knowingly collect personal data from children.

If such data is identified, it will be deleted promptly.

8. Security

We use industry-standard measures to protect your data from unauthorized access, alteration, or loss, including:

• Encryption of data both in transit and at rest
• Access controls
• Secure infrastructure

9. Changes to This Policy

We may update this Privacy Policy occasionally.

Significant changes will be communicated via in-app notification AND email.

By continuing to use Kwala after updates, you agree to the new Privacy Policy.

10. Contact Us

For questions or support, contact us at:

• Email: info@kwala.app
• In-app support